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Our Returns Policy

At Polman Enterprise Inc. we want you to be happy every time you shop with us. In the unlikely event that you are not absolutely delighted with your order, our Returns Policy explains what you can do.

Damaged Items

All our parcels are carefully packed by hand in our Warehouse. Should your order be damaged in transit, we will be pleased to collect the damaged parcel and replace it. Please see 'To return an item' (below) for details of how to return damaged goods to us.

Delivery Charges and other services

If you are returning an item because of an error on our part, or the goods are damaged, or you are not completely satisfied, we will be happy to refund all delivery charges incurred by you (both for its initial delivery and for the cost of you returning it to us.) In all other circumstances where Taylors of Harrogate is not at fault, delivery costs will be your responsibility.

To return an item

To arrange collection, please contact Polman Enterprise Inc. giving the reason for the return. We would normally use a courier to collect any damaged goods at our expense and at your convenience. Should you be returning an order because you are not satisfied, please tell us why and return it in the original packaging. Our contact details are in 'Contact Us'. This returns policy does not affect your statutory rights.

Cancelling an item

Under the United States Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within seven working days of delivery. Exceptions are: foodstuffs, beverages, and any item made specifically for you. To cancel a contract for non food and beverage items, please send your complaint in writing giving the reason for the return as 'Contract Cancellation'. Please package the relevant item securely and send it to us so that we are in receipt within seven working days of the date that the item was delivered to you.

The return address is:

Polman Enterprise Inc.

910 Beau Dr Suite 207

Des Plaines, IL 60016

www.info@polman.us

For your protection, we recommend that you use a Recorded Delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the goods to you in error, the goods are damaged, or you are not absolutely satisfied with the quality of your goods. If we do not receive the goods back from you, we may arrange for collection of the goods from your residence at your expense. You should be aware that you will not be able to cancel any contracts for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for those goods.


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